Meet the Team
Helping our clients succeed is at the heart of everything we do.
Service. Stability. Safety.
TransAction employs an experienced professional staff with superior transportation knowledge. Our capabilities include program management, operations, administration, compliance, vehicle maintenance, customer service, and technical know-how.
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Putting our expertise to work for you
TransAction’s team of industry-leading experts is ready to design and manage a comprehensive commuter program for your location. Our experienced professional staff brings high-impact benefits to employees, tenants, and communities that:
- Assist with recruiting and retention
- Address sustainability goals
- Ensure regulatory compliance
- Promote regional economic development

Dedicated Shuttle Operations Center
TransAction Corporate Shuttles ensures that every detail of a shuttle service is managed with care. We specialize in moving groups of any size — safely, with a smile, and always in style. We don't just meet your needs – we exceed your expectations.
Whether your group is interested in a business charter, private party, special event, or using one of our fixed-route or parking-based transit solutions, our focus on the customer experience never waivers.
Passengers can always reach us through the website, by using one of our ticketing and reservation systems, or by calling to speak with a live customer care team member. To address passenger needs in real-time, our team communicates directly with shuttle operators using our two-way radio system.

Certified Mechanics Keep the Wheels Rolling
Our full-service, 14,000-square-foot garage is staffed with certified mechanics and the latest in asset management technology, tools, and equipment. In-stock parts ensure reliable, safe vehicles. More than 95% of repairs and regular maintenance are done in-house so that your service remains in operation.
Our factory-trained technicians and mechanics follow a strict set of company policies, procedures, and programs designed to not just meet, but exceed all federal, state, and local requirements, including:
- Inspecting vehicles regularly
- Performing all scheduled vehicle maintenance on-time or ahead of schedule
- Ensuring passenger safety with the latest skills and technology initiatives
With over one million miles of operational services driven per year, TCS understands how critical it is to maintain a company culture focused on customer safety.
TCS Operators
TransAction shuttle bus operators provide the highest quality service to our clients. They are the face of our company out on the road every day. Drivers are assigned to routes, so clients and passengers get to know them by name—and miss them when they are on vacation.
Drivers complete an extensive training program when they are hired that includes time spent in the classroom as well as behind the wheel and under observation. Regular refresher courses and safety meetings are also a requirement. Topics such as passenger sensitivity, driving in hazardous weather conditions, handling emergencies and customer service are all covered.

Superior Cleaning
An on-site wash bay ensures that all TCS vehicles are maintained to the highest standards so passengers can enjoy every trip in comfort. Each bus regularly undergoes a thorough industry-standard cleaning process that includes a sanitizing solution. Drivers remove trash and conduct daily spot cleaning to ensure that buses always remain in top condition.
Our combined years of leadership experience in developing transit and logistic solutions for our clients has helped companies to improve and grow their business.
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Cynthia Frené
Founder & President
Cindy founded TransAction Associates in 1990 with a vision for responsive transportation service focused on individual customers’ unique requirements.
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Brad Schuler
Director of Transportation
Brad uses his management experience and background with the MBTA to maintain a strong focus on safety.
Cheryl Phoenix
Director of Business Development | Transportation Programs & Consulting
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Denis Olsen
Director of Business Development | Transportation & Logistics
Denis is a transportation business professional who provides first class results by building relationships with clients, staff and vendors.
Read More >
Cynthia Frené
Founder & President
Cindy founded TransAction Associates in 1990 with a vision for responsive transportation service focused on individual customers’ unique requirements.
Read More >
Brad Shuler
Director of Transportation
Brad uses his management experience and background with the MBTA to maintain a strong focus on safety.
Read More >
Cheryl Phoenix
Director of Business Development | Transportation Programs & Consulting
Read More >
Denis Olsen
Director of Business Development | Transportation & Logistics
Denis is a transportation business professional who provides first class results by building relationships with clients, staff and vendors.
Read More >
Ginny Ciampa
Controller
Ginny has vast financial expertise in a variety of industries including transportation, technology, banking and more.
Read More >
Lisa Cinella
Director of Operations
Lisa is a transportation industry leader knowledgeable in all areas of shuttle operations and administration.
Read More >
Michele Brooks
Vice President
Michele is a subject matter expert on Transportation Demand Management approaches and implementation, and Transportation Management Association formation.
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Ginny Ciampa
Controller
Ginny has vast financial expertise in a variety of industries including transportation, technology, banking and more.
Read More >
Lisa Cinella
Director of Operations
Lisa is a transportation industry leader knowledgeable in all areas of shuttle operations and administration.
Read More >
Michele Brooks
Vice President
Michele is a subject matter expert on Transportation Demand Management approaches and implementation, and Transportation Management Association formation.